Link Financial

Who are Link Financial?

Link Financial Outsourcing is a UK-based loan servicing and debt collection company and part of the wider Link Financial Group. The company works with financial organisations to manage a range of credit accounts, including consumer loans, credit cards, mortgages, auto finance and other types of lending.

Link may contact you when it has been appointed to manage or collect an account on behalf of a lender, or when responsibility for an account has been transferred to Link. The organisation is registered in England and Wales under company number 7059696 and is authorised and regulated by the Financial Conduct Authority under reference number 606817.

If you’ve received a letter or phone call from Link Financial and you’re unsure why they’re contacting you or how you’re going to repay the debt, you don’t have to work this out alone.

In this article

    How to contact Link Financial?

    Link Financial telephone number:

    03330 145 145

    Website:

    Link Financial website

    Link Financial postal address:

    11 Belgrave Road
    London
    SW1V 1RB

    Link advises customers with queries about their account to contact its customer service team and quote their reference number.

    Can you help me deal with Link Financial?

    Yes. At PennyPlan, we help people understand their debt and work out what they can realistically afford to repay.

    If Link Financial is contacting you about a debt and you’re already struggling to keep up with your other bills and repayments, it can be difficult to know what to do next.

    We’ll look at your full financial situation rather than focusing on the one account Link is contacting you about. This means we can help you understand whether an IVA, Debt Management Plan or another debt solution could be appropriate for your circumstances. You can also browse our directory of debt types and collectors for guidance on anything else you are dealing with.

    We can also explain what your options mean before you make any decisions.

    Are Link Financial legitimate?

    Yes. Link Financial Outsourcing Limited is a legitimate company and is authorised and regulated by the Financial Conduct Authority (FCA). Its FCA reference number is 606817.

    If you’ve never dealt with Link Financial before, it can understandably be confusing to receive a letter or call from a company you don’t recognise.

    Link explains that when responsibility for a debt is transferred to it, customers should receive a Notice of Assignment confirming the change.

    If you’re unsure about a letter you’ve received or don’t recognise the debt being discussed, it’s important to get advice rather than simply ignoring it.

    Who do Link Financial collect debts for?

    Link Financial provides servicing and collection services for financial organisations and manages different types of credit accounts.

    These can include:

    • Credit cards
    • Consumer loans
    • Mortgages
    • Student loans
    • Auto finance
    • Utility accounts
    • Equipment leases

    The exact reason Link is contacting you will depend on the account and the organisation involved.

    Why are Link Financial contacting me?

    If Link Financial has contacted you, it is likely because they have been appointed to manage or collect a debt connected to an account you previously held with another lender, or because the debt has been transferred to Link.

    This can come as a surprise, particularly if you’re used to dealing with the original lender and haven’t heard of Link Financial before.

    Link says that when a debt is transferred to it, a Notice of Assignment is sent to explain the change and confirm that Link is now responsible for collecting payments.

    If you’re already struggling financially, receiving another letter or phone call about debt can feel overwhelming. But you don’t have to deal with the situation on your own.

    Click ‘Contact Us Now‘ below, and we will give you a call straight away.

    How will Link Financial get in touch with me?

    Link Financial may contact you about an account by letter, telephone or other communication.

    If you’ve received a letter from Link, check the details carefully and keep a copy for your records. Your correspondence should contain information about the account and explain how to contact Link.

    If you don’t recognise the debt, don’t simply assume that you have to pay it. You can ask for further information about the account so you can understand what the debt relates to.

    If you’re dealing with several creditors at the same time, it can also be helpful to get independent debt advice before agreeing to individual repayment arrangements.

    At PennyPlan, we can look at your wider financial circumstances and help you understand your options.

    What should I do if Link Financial are contacting me?

    The first thing to do is don’t panic and don’t ignore the situation.

    If you genuinely owe the debt, continuing to ignore correspondence could allow the situation to progress further. But you also shouldn’t agree to repayments you can’t realistically afford.

    At PennyPlan, we’ll look at your income, household expenditure, debts and overall financial circumstances. We can then explain which debt solutions could be available to you.

    This could include an IVA or another solution, depending on your circumstances.

    If you’re unsure whether the debt is correct, we can also help you understand what information you should ask for before deciding what to do.

    The important thing is to get a clear picture of your financial situation rather than trying to deal with Link Financial and your other creditors separately.

    How to deal with Link Financial?

    If Link Financial is chasing you for a debt, it’s important to establish exactly what the debt is and whether you can afford the repayment arrangements being requested.

    If you recognise the debt and can afford to repay it, you may be able to agree a repayment arrangement directly.

    However, if you’re struggling with several debts, dealing with Link alone may not solve the wider problem.

    A debt solution could allow you to deal with multiple qualifying debts through one structured arrangement instead of trying to negotiate separate payments with each creditor.

    We can review your complete financial situation and explain the options that may be available.

    Click ‘Contact Us Now‘ below, and we will give you a call straight away.

    Can Link Financial take me to court?

    A creditor may be able to take court action to recover a debt, but there are steps that normally need to be followed before a case reaches that stage.

    If you’ve received a letter warning that court action may be considered, don’t ignore it.

    Getting advice early can give you more opportunity to understand your options and deal with the situation before it progresses.

    If you’re already struggling to make your payments, PennyPlan can look at your circumstances and explain whether a debt solution could help.

    Click ‘Contact Us Now‘ below, and we will give you a call to help you deal with this process.

    Does Link Financial affect credit score?

    Link Financial contacting you isn’t, by itself, what causes damage to your credit file.

    If the account has fallen into arrears or defaulted, the missed payments and default may already have been recorded on your credit file.

    If a debt has subsequently been transferred or Link has taken responsibility for servicing the account, Link may also have responsibilities around the information reported about the account.

    The impact on your credit file will depend on your individual account and its history. If you’re worried about how debt with Link Financial is affecting your credit rating, we can talk you through the options available and what a debt solution could mean for your credit file.

    If you would like to discuss your options and talk about how we can help with a debt solution, click ‘Contact Us Now’ to arrange a call.

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